Terms & Conditions
1/ We always endeavour to purchase the flowers you have requested for your wedding or event. However due to weather, shipment, airfreight or other circumstances beyond our control this may not always be possible, in these circumstances a substitute will be provided as close as possible to your original choice.
2/ All our Prices are inclusive of 20% vat unless otherwise stated on your invoice.
3/ All wedding or event flowers must be paid in full 2 weeks before the date of your wedding failure you do so will result in your flowers not being ordered and no flowers being delivered on the day of your wedding or event.
4/ All deposits are non refundable, we take a deposit to secure your date therefore turning other potential customers away and safe guarding your date , so regardless of when you cancel before your date no refunds of deposits will be given.
5/ As a customer you have access to read our terms and conditions on our website and enter your agreement into us arranging your wedding or event having done this.
6/ Once you have had your consultation no date is secured until your deposit has been paid in full and you have received a confirmation of the booking by email from us.
No dates can be held without a deposit.
7/ Should you need to cancel your wedding we need this verified in writing.
8/ Postponing your wedding or event needs to be in writing , we are happy to postpone your date and transfer your deposit over only if the date is still available with us and we can do it , if not you will forfeit your deposit.
9/ Cancellations within 2 months of your wedding date or event will incur a 50% cancellation fee. Cancellations 2 weeks before your wedding or event will be requested to pay in full as flowers will have already been ordered and must be paid for.
10/ Large cancellations of part of your order 2 months or less before your date will incur a 50% cancellation fee .
This incurs if what you have ordered has been halved not if a couple of table centres or buttonholes are cancelled.